Electronic Banking Industry and Accountability (Case of Study: Employees of Refah Bank)


Department of Sociology, Garmsar Branch, Islamic Azad University, Semnan, Iran


As industrial processes have changed with the advent of e-commerce, banking industry, in turn, has changed. Implementation of electronic banking in any country requires different infrastructures including its material and human resources that the growth of technology and innovation in banks on the one hand, have increased the speed and quality of operations and services, and on the other hand, the development of social indicators of human resources have been in a modern setting. Thus, organizational accountability is one of the requirements of the modern age of human resource development indicators, which improves working life situation and the quality of business environment and improving the productivity level and organizational excellence. So the aim of this study was to investigate the affecting factors on the employee’s accountability of Electronic banking industry of Refah Bank. The research method is survey. Statistical population included all employees of Refah Bank in Tehran that the 400 number using Cochran formula and with systematic random sampling were questioned. Results of the analysis showed that between the variables of employee’s activity history, social cohesion, job satisfaction, sense of security of workspace, rule of law and a sense of equity in payments. There is a positive and significant relationship between employee’s accountability that as a result all of the hypotheses were confirmed.